How To Ship And Complete An Order (And Get Paid)

– Sign into your PayPal account on the Scuphed Dashboard > Payments area to be able to make sales online through PayPal. Then read our money-back guarantee to ensure you follow the proper procedure for sales to be eligible for seller protection.

– Once you have made a sale, securely pack your item(s) into a box or other shipment parcel, and ship it to your buyer at the shipping address provided by them, which you can find in the sale email you received or within your Dashbord > Sales area on the order’s details. When shipping ensure you make it a tracked shipment so you are eligible for seller protection. You can ship items yourself or purchase and print a shipping label for the order within PayPal. To learn more about creating a PayPal shipping label click here.

– Once the item is shipped, add the tracking information to the order within PayPal (if you make a shipping label within PayPal this should be done automatically for you). You can add tracking information to an order by logging into your PayPal account, going to the payment received for the sale, on the payment details page click the “add tracking info” button, fill in the details of the shipping such as the carrier and tracking number, then submit it.

– Upon the package being marked as delivered, go to your Scuphed Dashboard > Sales area and select the correct order, then within the shipment area create a new shipment, enter the shipping details, and mark the package as delivered.
Alternatively, you may simply ask your buyer to mark the order as received on their Scuphed Account > Orders area.
(We are working on automating this system so we are notified automatically when a package is delivered, and we apologize for the inconvenience in the meantime)

Once we are notified that the package was delivered, your money will be released by us within 5-7 days of the date that the package was delivered as shown on the carrier tracking information. (Please note PayPal may hold your money for longer periods and we have no control over this)

Congratulations you have now successfully completed an order!

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