FAQs

Frequently Asked Questions:

WHY DO I SEE A PURCHASE BUTTON FOR SOME LISTINGS BUT NOT OTHERS?

If there is a purchase button present on a listing, it means the seller has connected their Scuphed account to PayPal so they can make sales online backed by our money-back guarantee.

If you do not see a purchase button on a listing, it could either mean the seller has not connected their account to PayPal, or they are on vacation mode (in which case you may see a vacation message present on their listing).

MESSAGES ON THE ACCOUNT PAGE VS ON THE SELLER DASHBOARD

The messages module on the Account page shows the messages you send to sellers about their sneakers.
The messages module on the Seller Dashboard shows the messages you receive for the sneakers you are selling.

As a reminder, your Account page is for all information involving you as a buyer, and your Seller Dashboard is for all information involving you as a seller.

“Disable Purchase Button” does exactly what it sounds like, it disables the purchase button for the listing, so that users cannot purchase it. This could be useful if you only want to the sell the sneakers locally, or through another means.

“Hide Price” also does exactly what it says, it hides the price displayed for the sneakers.

HOW DO I INCLUDE MULTIPLE SNEAKERS IN THE SAME LISTING?

If you have multiple sizes of the same sneaker but don’t want to make multiple listings for it, you may include the other size options within one listing. To do this, when creating a new listing:

– Click the “Basic Sneaker Listings” field, and select “Multiple Sizes” from the dropdown.
– Scroll down to the bottom of the page, and select the sizes you have, and the condition for all the shoes.
– Go to the “Multiple Sizes” tab, and at the top you will see two dropdowns, one that says “Any Size” and one that says “Any Condition”. Select one of the sizes from the dropdown, and the condition it is in from the other dropdown.
– Fill out all the information about that pair of sneakers.
– Then select the green “+” at the bottom right corner and repeat the above steps for the next pair.

Once you submit the listing buyers will have the option to select and purchase any of the pairs you have listed.

HOW LONG DOES IT TAKE FOR SELLERS TO BE PAID OUT?

PayPal: “When some sellers receive payments, we may hold the money in their pending balance for up to 21 days. We want to make sure that there are no problems with the orders, such as disputes, claims, returns, or chargebacks. After we determine that the order was fulfilled and the customer is satisfied, we may release the money earlier.”

Stripe: For new sellers, once they have shipped an order, their funds will be released 30 days after the package has been marked as delivered by the shipment carrier (30 days due to our money-back guarantee). However, once deemed trustworthy, for any order worth less than $750, sellers funds will be released within 5 days of the package being marked as delivered by the shipment carrier.

For sellers who neglect to add tracking information to their order and wave their seller protection, their funds may be held for up to 120 days, or until the buyer has confirmed their satisfaction or that 30 days have passed since the time of the package delivery.

WHAT WE CONSIDER HYPE, GENERAL, AND VINTAGE

On Scuphed we categorize footwear in two ways; “Hype”, “General”, and “Vintage”.

Hype footwear is footwear that:

-Has a reputation for reselling for more than its original retail price
-Is limited in release quantity (rare)
-Is known as a luxury brand


Vintage footwear is footwear that:

– Was made roughly 20+ years ago.


General footwear is simply anything that does not fall under Hype or Vintage.

WHAT DO ALL THE CONDITIONS TERMS MEAN?

Deadstock: Brand new, never worn sneakers

VNDS/PADS (Very Near Deadstock / Pass As Deadstock): Sneakers that are like new, with no noticeable use

Scuphed: Sneakers with noticeable use

Very Worn: Sneakers that have heavy use

WHAT DOES FOLLOWING A SELLER DO?

Following a seller is a way to keep track of them and their listings. When following a seller, you will receive email updates whenever they post a new listing. You can also keep track of all the sellers you are following from the “Following” tab on your Account page, so you can periodically check them out whenever you feel like.

CANCELLING AND REFUNDING ORDERS

Cancelling Orders:

Find the order you would like to cancel on your orders page and select the “View Details” button (the button with the eye), then click on the “Order Status” dropdown at the top of the page and select “Cancelled”.

Refunding Orders:

Find the order you would like to refund on your orders page, and select the “Refund Order” Button (the button with two arrows on it). Explain the reason for the refund and submit it.

WHAT DO THE BADGES MEAN?

On Scuphed we have badges that signify certain things.

Here are the current badges we use on Scuphed, and what they mean:

Legit Checked:

This Badge is for sneakers that have been legit checked by Scuphed. For sneakers to be legit checked by Scuphed they should include as many detailed photos of the shoes as possible. Ideally there should be photos of every side of the shoes (Front & back, left & right side, bottoms), a photo of the size tag, and a photo of the shoes box label. However, some sneakers may be legit checked for less, but the more details included in the listing the more likely the sneakers are to receive the “Legit Checked” badge, as we are more likely to be able to authenticate the pair.

Verified Seller:

The verified seller badge is for seller’s who have applied to become a verified and have been accepted. To learn more about verified sellers and how you can become one click here.

The Plug:

The Plug is for sellers who have sold 30 pairs of sneakers or more on Scuphed either through PayPal or Stripe.

Day Job:

Day Job is for users who have sold more than $5,000 worth of sneakers on Scuphed either through PayPal or Stripe.

WHAT IS THE 3 STRIKES RULE?

Please make sure that if you end up selling your sneakers through a local meetup, another platform, etc, that you delete your listing on Scuphed, or adjust its stock accordingly.

Unlike some other platforms, on Scuphed we are totally cool with you selling your sneakers on other platforms, exchanging contact details with people to transact other ways, etc. But one thing that is very important to us is making sure that when users see sneakers for sale that they are actually able to purchase those sneakers. Because of this we have created a 3 strikes system.

If we have to refund a buyer because you cannot meet your end of the deal after posting a listing, or we find out that a user has contacted you about sneakers that are still listed but are no longer available, that will be 1 strike.

If a seller garners 3 strikes within 6 months, their seller fees will increase by 2%. If the seller goes on to then garner 2 more strikes, for a total of 5 strikes in 12 months, further action will be taken and the consequence will vary by our discretion depending on the seller’s sales history, trustworthiness, etc.

To avoid this, if you think you might be making a sale to someone but do not want to delete your listing yet in case the transaction falls through, you may simply make your listing a “draft” by editing the listing on your seller dashboard. Then if the sale falls through you can re-publish the listing, or delete it if the sale is successful.

HOW DO I RENEW A LISTING?

To renew a listing, head over to your seller dashboard, select “EDIT” on the sneaker listing, then once on the edit page simply click the submit button. Your listing has now been renewed and can be found at the top of the feed again.