Refunding/Cancelling An Order

To refund/cancel an order you can:

– Refund manually within PayPal by logging into your PayPal account, going to the payment you received for that order (the order number will be found as the invoice ID for the payment) and refund the order within that page. The order is then refunded/canceled.
OR
– Head over to your Scuphed seller dashboard, go to sales, click on the transaction you want to refund, then once you are on the details page click the “Refund Order” button. The full amounts for item cost and shipping cost should be autofilled in the columns, then just click “Refund Via PayPal”. The order is now successfully refunded.

(Note; Refunding a processing order will trigger a deduction of -20 entries from your account as usually refunds are only put through after an order is complete and you have received +20 entries for the sale. To remedy this please contact us and we will re-add the 20 entries deducted)

(Note X2; when refunding through your Scuphed seller dashboard, ensure the order status changes to “refunded” after you have done a refund. If it remains as processing or completed, the refund did not succeed, likely due to lack of funds in your PayPal account. This is likely because PayPal no longer refunds their fees when a transaction is refunded, meaning at the time of the refund if the only money in your account is from that payment, you will have less money than necessary for the refund (a massive bummer we know). You will have to add money to your PayPal account, or add a bank account that PayPal can draw from, for the refund to go through.)