*Important note, never ship to any address other than the one provided by PayPal for the transaction, which can be found in the transaction email you receive from PayPal or within the orders details in your PayPal account dashboard. If you ship to any other address you will void your PayPal seller protection (these are PayPal’s rules and completely out of our control). Scammers will try and get you to ship somewhere else, do not do it. If for some reason no shipping address is shown, refund the order to cancel it, and tell the buyer to please add a shipping address within their PayPal account and make the purchase again.*
– Sign into your PayPal account on the Scuphed Dashboard > Payments area to be able to make sales online through PayPal. Then read our money-back guarantee to ensure you follow the proper procedure for sales to be eligible for seller protection.
– Once you have made a sale, securely pack your item(s) into a box or parcel, and if you have a scale at home weigh the package and measure its dimensions, then create a shipping label in paypal or on your preferred shipping carriers website (ensure you are shipping to the buyers PayPal shipping address found within the PayPal transaction email, or the orders details within PayPal), print the label and attach it to the package, then drop the package off at the shipping carrier/post office. If you don’t have a scale, take the parcel to the carrier/post office, they can weigh and measure it for you, and you can pay for the shipping there. When shipping ensure you make it a tracked shipment so you are eligible for seller protection. To learn more about creating a PayPal shipping label click here.
– Once the item is shipped, add the tracking information to the order within PayPal. You can add tracking information to an order by logging into your PayPal account, going to the payment received for the sale, and on the payment details page click the “add tracking info” button, fill in the details of the shipment such as the carrier and tracking number, then submit it (this will likely be done for you if you print the label using PayPal).
– Then go to your Scuphed Dashboard > Sales area and select the correct order, then within the shipping info area enter the shipment details and mark the package as in transit. This is so we can view the tracking info and pay you out once the item is delivered (sorry for the inconvenience, we don’t have API’s yet to automatically upload the tracking from PayPal to us or vice versa)
Once the package is delivered, your money will be released by us within 5-7 days of the delivery date shown on the tracking information. (Please note PayPal may hold your money for longer periods and we have no control over this)
Congratulations you have now successfully completed an order!