Refunding/Cancelling An Order

For orders that are processing, you must go to PayPal, login to your PayPal account, head over to the payment you received for that order (the order number will be found as the invoice ID for the payment) and refund the order manually within that page. The order will be refunded/canceled.

For orders that are complete, you can either do the steps above, or simply head over to your seller dashboard, go to sales, click on the transaction you want to refund, then once you are on the details page click the “Refund Order” button. Then enter the amount to refund for the item cost and shipping cost in the columns, and click “Refund Via PayPal”. The order is now successfully refunded.