Frequently Asked Questions
WHAT KIND OF ITEMS CAN I LIST?
any mens or gender neutral apparel is welcome, but you may not list any inauthentic or replica merchandise.
As well, Any listings we deem to have a market value of below $15 USD will be removed to reduce the amount of undesirable listings in the marketplace. This reduces listing clutter and increases listing quality, ensuring a better experience for everyone using scuphed.
WHEN AND HOW DO SELLERS GET PAID?
Head over to our “Ship And Complete Orders” page for all information involving sales including seller payment.
WHY HAVEN'T I RECEIVED MY ENTRIES YET?
Entries earned via reviews, mail-in, and purchasing or selling items will have a delay in when they are awarded. As reviews must be confirmed and then allocated to your account. Mail-in entries must be received, picked up, and manually counted and allocated to your account. And entries earned for a purchase or sale will not be awarded until the order status is “Complete”. All other forms of entries should be awarded to you immediately upon the action being completed (ex; you purchase entries, someone you referred signs up for an account, etc). If you do not receive your entries when you think you should have, please reach out to us on our contact page.
MY ITEM DOESN'T FIT, CAN I GET A REFUND?
You may be eligible for a refund if the dimensions of the item were incorrectly stated or misrepresented on the sellers listing. However where there is an issue of sizing and no misrepresentation on the part of the seller, they are under no obligation to grant a refund. Please double check with the seller the best you can to ensure the items sizing meets your requirments to avoid any such issues. Also remember that you have 5 days from the delivery date to open a dispute for the transaction if you believe you have a valid case for a refund.
WHAT ARE THE FEES/COSTS TO USE SCUPHED?
scuphed has zero fees, and is completely free to use, even when buying and selling online through PayPal with our money-back guarantee (However PayPal will still charge a processing fee for a sale. we have no control over this nor take a cut of it, and it is a fee that is imposed on all paypal sales no matter what platform you choose to sell on). so how do we make money? We make money on giveaway entry sales, and thats it. we dont sell your data or show you any ads to earn revenue, so if you want to support us check out our page for purchasing entries 🙂
You may assume that fees are bound to increase and can’t stay at zero forever. and though we cannot promise anything, we can point you to our roadmap for the future of scuphed and how we envision the platform going forward. While this isn’t set in stone, it is the most likely path scuphed will take in the time ahead, as we prioritize making this platform the most free and complete marketplace on the planet.
WHAT COUNTRIES DOES SCUPHED OPERATE IN?
scuphed operates in every country, but certain features may only be available to users in certain countries. Users from any country that paypal operates in can sell online with a money-back guarantee, however only users from The United States, Canada, United Kingdom, Australia, New Zealand, And Ireland can make purchases online with our money back guarantee. Only countries explicitly mentioned in our giveaway terms can enter giveaways and be eligible to win, however users from any country can earn entries (and those entries can be used in future giveaways if/when new countries are included in sequential giveaways).
HOW DO I CREATE A LISTING TO START SELLING?
TO CREATE A LISTING, HEAD OVER TO YOUR DASHBOARD > LISTINGS AREA AND CLICK THE “CREATE LISTING” BUTTON. FILL OUT THE DETAILS AND CLICK SAVE LISTING TO MAKE IT LIVE. YOUR LISTING CAN NOW BE FOUND ON THE SHOP PAGES.
TO SELL ONLINE, CONNECT YOUR PAYPAL ACCOUNT WITHIN THE PAYPAL MENU IN YOUR DASHBOARD. THEN CREATE SHIPPING RULES IN YOUR SHIPPING MENU. NOW WHEN CREATING A LISTING, ADD THE SHIPPING RULE YOU CREATED TO THE LISTING, AND ADD THE “AVAIBILITY” ATTRIBUTE WITH THE “SOLD ONLINE” TERM TO THE LISTING. ONCE SAVED, YOUR LISTING CAN NOW BE PURCHASED ONLINE WITH OUR MONEY-BACK GUARANTEE. FOR MORE INFO ON OUR MONEY-BACK GUARANTEE TO ENSURE YOU REMAIN ELIGIBLE FOR SELLER PROTECTION CLICK HERE.
MY LISTINGS AREN'T SELLING... THIS WEBSITE POOPOO?
This isn’t actually a question we have received but we thought we would get ahead of it just in case 😂. If you have posted listings for a reasonable price, added good images, included a detailed description, and you receive no interest, the problem is probably not you. Scuphed is a new and growing marketplace, and our userbase is still small, and thus our pool of buyers is as well. That coupled with the fact that the world economy is slowing and users even on the biggest platforms are having trouble selling (seriously just search up “nothing selling on *insert platform name* reddit” and you will see many threads of people having trouble selling items on all platforms lately). As we grow and the world economy inevitably recovers, sales will pick up. We purposely do not add dates for when listings were published or updated, as we believe it gives buyers a false sense of value in listings (assuming a new listing may be better value than a listing that has been up for a month, when in reality the listing could have just been deleted and resposted), as well as putting unnecessary pressure on sellers to keep their listings updated to keep up with that false perception (if a listing is good value when its first listed, it will still be good value if it has been listed for over a month). If you want the sense of urgency that comes with a “new” listing, you can simply renew your listing *instructions in an FAQ listed below* and your listing will appear in the top of the feed again. For all buyers know, it could have just been posted. In the meantime while we wait for growth and economic recovery, the best we can do is be patient, be price flexible, and engage in giveaways!
HOW DO I AVOID PAYING DUTIES ON A RETURN SHIPMENT?
As a seller, if you ship an item to a buyer in another country, and they return it, you should not have to pay duties on the item being returned to you. To avoid any possibility of being charged duties, we suggest you communicate with your buyer to ensure they mark the shipment as a return. As well, it would be wise for them to ship through their federal mailing service such as USPS, Canada Post, Royal Mail, Australia Post, etc, as these shipment carriers are less likely to incorrectly impose duties on shipments. If you are incorrectly charged duties, you should be able to dispute the charges for a refund with the borders governing body.
WHY DO SOME LISTINGS NOT HAVE A PURCHASE BUTTON?
if a listing doesn’t have a purchase button it means the seller is currently not connected to PayPal. If you have filtered items by “PayPal Connected (Sold Online)” and some listings still don’t have a purchase button, it is because the seller was connected to PayPal, but disconnected, and has not updated the listing. You can report listings that show up when filtering by “PayPal Connected (Sold Online)” but arent actually sold online on the listing’s page using the “Report Listing” option and selecting “(Sold Online) Filter Is Incorrect”. Alternatively, these sellers may still be willing to reconnect if you are interested in their item so try and message them, and if not maybe let them know about the outdated listing (us and the community would love you forever)
WHY IS THE LISTING SUBMISSION BUTTON GREYED OUT?
Listings cannot be created until an image, title, price, brand, description, and size have been added to it. More specifically, the submission button will remain greyed out until a size attribute is added to the listing.
MY ACCOUNT AND DASHBOARD BOTH HAVE MESSAGES?
The messages area on your account page is for all messages you send as a buyer on seller’s listings. Your messages area on your dashboard is for messages you receive from buyers on your listings.
WHY IS MY PAYOUT $1 LESS THAN IT SHOULD TO BE?
If you receive a payout as a seller and after all fees have been subtracted you still have $1 or less unaccounted for, that is due to the fact that your sale was made in a foreign currency and our pretty pricing rounded your item to the lower 0.99 cent mark. For example, if you list an item for 25 USD, and it converts outright to $34.49 CAD, it will be rounded down to $33.99 CAD. If it converted to $34.50 CAD, it would be rounded up to $34.99 CAD. We do it this way instead of rounding prices up no matter what so that when you create a listing for lets say $25, the pretty pricing will round down to $24.99 to appear more appealing, rather than round up to $25.99. This system balances itself out as around half the time you will end up getting a few cents more, and the other half a few cents less for your sale. Overall you will never gain or lose more than $1 in a transaction with this system (assuming your Australian and you gain/lose £0.49 GBP which comes out to $0.98 AUD), however if this really irks you we will gladly reimburse you for whatever cent amount you have lost in a transaction. Seriously. Just contact us and it will be in your PayPal account within a few business days.
WHY ISN'T THERE AN OFFER BUTTON ON LISTINGS?
Unlike most person to person marketplaces, Scuphed has no “Send Offer” button on listings. We didn’t integrate this functionality because we are lazy, stupid, and wanted to be different. Also, we feel as though a “Send Offer” button is tacky, and takes away from a more professional user experience (there is no “Send Offer” button on retail websites, Amazon, etc). To us, it is almost like it is advertising to all users “hey don’t make a purchase before you try and low ball the seller!” and encourages buyers who have no real interest in making a purchase, to send an offer (then ghost the seller). Instead we decided that if a buyer is truly interested in the item and wants to inquire about discounts, they can send the seller a message and if the seller wants to provide a discount they can create a discount code on their dashboard and provide it to the buyer to use at checkout.
Although we like to keep an open mind and with enough demand will entertain integrating a binding offer system in the future (where buyers must pay before making an offer).
HOW DO I REDUCE POTENTIAL DUTIES CHARGES?
To reduce potential duties you may be charged on items purchased internationally, we highly suggest either self declaring the goods to handle the fees yourself and not incur any “brokerage fees”, as well as to communicate with your seller to ensure they ship via their federal postal service (such as USPS, Canada Post, Royal Mail, Australia Post, etc), as these carriers are much less likely to charge duties than private businesses such as UPS or Fedex, and charge much lower brokerage fees.
DO LISTINGS EXPIRE? HOW DO I RENEW THEM?
Listings currently do not expire, however to get your listing to the top of the feed again simply go to the listing editor and click the “sAVE Listing” button. your listing will now appear at the top of the feed again.
In the future listings will expire 45 days after their last renewal/update. to renew a listing you will simply go to the listing within your dashboard and click the “sAVE listing” button. It will now be renewed for another 45 days and show at the top of the feed again.