Cancelling/Refunding Orders

Cancelling/Refunding Orders

Orders Made Through PayPal

Cancelling orders:

I dunno yet

Refunding Orders:

To refund an order made through PayPal, login to the PayPal account connected to your Scuphed account, find the transaction you are looking to refund and click on it, then select “Refund This Payment”

Orders Made Through Stripe

Cancelling Orders:

Find the order you would like to cancel on your orders page and select it, then click on the drop down at the top of the page that says “Order Status” and select “Cancelled”.

Refunding Orders:

Find the order you would like to refund on your orders page, and select the button with two arrows on it (it will say “Refund Order” when hovering over it). Explain the reason for the refund and submit it.